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RETURN POLICY

OUR GOAL IS TO MAKE SURE YOU ARE COMPLETELY SATISFIED WITH YOUR JEWELLERY

For all the jewelleries we offer a ‘14-Day Satisfaction Guarantee’ on all the jewelleries purchased at www.alfazard.com. You have 14 calendar days (starting from the day you receive the item) to return the jewellery(s). For a refund, we accept jewellery with the original tags attached in the box and the jewellery(s) must not show any signs of usage. As soon as the package arrives here, we will issue a full refund. Your refund will be credited to the same payment method you used to make the purchase.

Please note that, because we sell custom-made products we are not obliged by law to refund. However, we want 100% satisfied customers that is why, we do offer the ‘14-Day Satisfaction Guarantee’!

RETURNS

We recommend shipping your return jewellery via an insured ‘signature required’ delivery method. Please send an email to info@alfazard.com regarding your refund, stating your order number.

SHIP TO:

ALFA ZARD
Kopenhagenstraat 3
5252 NR Drunen
The Netherlands

ADDITIONAL INFORMATION

International Orders, meaning outside Europe, are responsible for overseas shipping costs, and for all incurred delivery fees, VAT (TAX) taxes and import surcharges for all exchanges and refunds. (Make sure to contact us before returning a jewellery, we will support you in trying to prevent these fees).

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